How do I make changes to my order?

If you wish to make changes or cancel your order, please contact us immediately. We pack and ship orders very fast, and once it’s been shipped you will be unable to make any changes. If you wish to add items to your order, you must place a new order. In order to avoid additional shipping charges, please contact us to add additional items on and to ensure it all ships out together. The fastest way to make changes to your order is to email us.

What if an item I want is out of stock?

If an item you wish to order is out of stock, please fill out the form linked from the product page to be notified when the product is restocked in your size. The item may be permanently out of stock. By joining our wait list for an item, you will be emailed if we are able to restock it or if we receive a return or exchange. Restocked items are available to everyone, so be sure to place your order right away when you receive your email.

What if my item is damaged, defective, or lost?

If your item shows up damaged, defective, or doesn’t show up at all, you will receive a refund or an exchange. Whether you receive a refund or an exchange is contingent on stock or your decision. If you choose to receive a refund or we are unable to send another based on stock, you will receive a full refund. If you receive a refund for a damaged or defective order, you will receive a full refund and will be reimbursed for the cost of shipping the damaged or defective merchandise back to our store.

Do you offer any shopping services?

Yes, we offer a complimentary personal shopping service. Send us an email at service@alainnbella.com and we will be happy to assist you in picking out a gift, helping you develop your own personal style or even assist you in finding the missing piece for an outfit you already own.

Will I be able to keep my original discount when doing an exchange?

Exchanges will always have original discount honored. If a current discount works out to be cheaper for the customer, the customer must process their original merchandise as a return and not an exchange, and purchase the new item with the better discount. We are not able to guarantee that the better discount will still be in effect when we receive your return, and it is for that reason that the customer must purchase their new item with the better discount when it is available, and process their original order as a return.

Was I charged twice?

Your credit card is only charged once. However, if you attempted to process an order but you received an error code due to missing or incorrect information the charge may appear twice in your account. Only completed orders where you receive an order confirmation will be charged. The incomplete charge will drop off of your account within 24-72 hours.

I keep receiving an error message when trying to place my order. What should I do?

If you are receiving an error message when trying to place your order, there may be a problem with the information you entered. Please review all information closely and look for typos. The most common issue is the error code AVS mismatch, which means the billing address you have entered for your credit card does not match the billing address for your statement. If you continue to receive error messages, please contact us.

When will my order ship?

All orders are shipped within 24-48 hours of order placement. You will receive a shipping confirmation once the shipment has been completed. Please allow 24 hours for the carrier to update their records and begin tracking your order.